Terms and Conditions Using the BD11 Platform Malaysia

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and BD11 ("we", "the platform", or "bd11") regarding the use of the website, mobile app, and all services provided by bd11.

By accessing or using the bd11 platform in any way — including browsing the website, registering an account, making a deposit, placing bets, or downloading our app — you expressly indicate your consent to comply with all terms stated herein.

These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together constitute the entire agreement between you and bd11.

2 Member Eligibility

To use the bd11 platform, you must meet all of the following eligibility criteria:

• Be at least 18 years old at the time of registration and throughout the period of platform use.
• Have the legal capacity to enter into a binding agreement under the laws of your country of residence.
• Not a citizen or resident of any jurisdiction that prohibits the use of online entertainment services.
• Have never been suspended or banned from using the bd11 platform previously.
• Acting on your own behalf and not on behalf of any third party.

3 Registration and Account Management

Each individual is only permitted to register and own one (1) bd11 account only. Multiple account registrations — whether using the same or different information — are strictly prohibited.

• All information provided during registration must be accurate, complete, and up to date.
• You are fully responsible for maintaining the confidentiality of your account username and password.
• All activity conducted under your account is solely your responsibility.
• If you suspect your account has been accessed without authorization, please contact our support team immediately.
• Transferring an account to another party is strictly prohibited.

BD11 reserves the right to verify information provided by members at any time through a KYC (Know Your Customer) process. Failure to comply with verification requests may result in the account being temporarily restricted or closed.

4 Deposits and Withdrawals

BD11 supports a variety of payment methods for the convenience of Malaysian members, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers.

• Minimum and maximum deposit limits vary depending on the selected payment method and can be reviewed on the deposit page.
• All successful deposits will be credited to your account in real time or within no more than 15 minutes.
• Withdrawal requests will be processed within 1–3 business days, depending on the chosen payment method.
• Withdrawals may only be made to a bank account or digital wallet registered in the same member's name.
• BD11 reserves the right to hold withdrawals pending identity verification or investigation of suspicious activity.

5 Bonuses and Promotions

BD11 offers a variety of bonuses and promotions from time to time. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer.

• The welcome bonus is only eligible to be claimed once per new member.
• Each bonus carries a rollover requirement (wagering requirement) that must be met before a withdrawal is permitted.
• Hedge betting, arbitrage, or unfair exploitation of bonuses is prohibited and may result in bonus cancellation and account closure.
• BD11 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice.
• In the event of a conflict between these general terms and the conditions of a specific promotion, the specific promotion conditions shall prevail.

6 Wagering and Game Rules

All wagering and gameplay on the bd11 platform must comply with the rules established for each game type. Members are responsible for understanding the rules of each game before participating.

• The outcome of all games is final once confirmed by the system or the relevant game provider.
• BD11 is not liable for losses incurred due to technical failures beyond our control, such as internet disruptions on the user's end.
• In the event of a technical disruption on the platform's end during an active game, bd11 will make a fair decision based on available system records.
• Bets placed after the outcome of an event is unlawfully known in advance (e.g., through insider information) are void and invalid.
• BD11 reserves the right to void any bets suspected of being placed unfairly or through methods that violate the rules.

7 Acceptable User Conduct

All bd11 members are required to act honestly, respectfully, and responsibly while using the platform. The following are strictly prohibited:

• Use of automation software, bots, data mining tools, or any unauthorised method to access or manipulate the platform.
• Fraud, identity impersonation, or use of another person's personal information without authorisation.
• Any attempt to hack, breach, or interfere with the security or functionality of the bd11 platform.
• Use of the platform for any illegal activity, including money laundering.
• Sharing or selling your account to another party.
• Any action that may damage the reputation or interests of bd11.

Violation of any of the above rules may result in immediate account suspension, cancellation of all related bonuses and wins, and legal action where necessary.

8 Account Termination and Suspension

BD11 reserves the right to suspend, restrict, or close any member's account at any time for the following reasons:

• Breach of any terms and conditions stated in this document.
• Fraudulent chargebacks, falsification of information, or illegal activity.
• Requests from relevant authorities.
• Failure to submit the requested identity verification documents.
• Activities deemed to threaten the security of the platform or other members.

Members may also close their own account at any time by contacting our customer support team. Any valid account balance will be returned to the member once the verification process is complete.

9 BD11 Liability Limits

To the extent permitted by applicable law, bd11 is not liable for:

• Any indirect, consequential, or special loss or damage arising from use of the platform.
• Data loss or service disruption resulting from circumstances beyond bd11's control.
• Actions or omissions by third parties, including game providers and payment processors.
• Inaccuracy or incompleteness of information provided by third parties.

10 Privacy and Data Protection

BD11 is committed to protecting the privacy and personal data of all our members. The collection, use, and protection of your personal data is governed by Privacy Policy ours, which forms part of this agreement.

• Your personal data is collected solely for the purposes of service provision, identity verification, and legal compliance.
• BD11 uses 256-bit SSL encryption technology to protect all data transmitted through our platform.
• We do not share your personal data with third parties without your consent, except as required by law.
• You have the right to access, correct, or request the deletion of your personal data by contacting us.

11 Responsible Gaming

BD11 takes responsible gaming seriously and is committed to supporting members who may be experiencing gambling-related issues. We provide several self-control tools to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a loss limit to prevent spending beyond your means.
• Account Break: Take a temporary break from the platform whenever you feel the need.
• Self-Exclusion: The option to voluntarily self-exclude from the platform for an extended period.

If you or someone you know needs help with gambling addiction, please visit the Responsible Gaming us for further information and support resources.

12 Amendment of Terms and Conditions

BD11 reserves the right to modify, add, or amend any section of these Terms and Conditions at any time and at our sole discretion.

• Any significant changes will be communicated to members via a notice on the platform or their registered email.
• It is the member's responsibility to review these Terms and Conditions periodically to stay informed of the latest requirements.
• Continued use of the bd11 platform after any amendments take effect constitutes your acceptance of the revised terms.
• The "Last Updated" date at the top of this document indicates when these terms were last amended.